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Stefanie Gattermann The Influence of Culinary Satisfaction on Customer Loyalty


The constant growth of the cruise industry requires shifting the focus from customer acquisition to customer retention. Therefore, it is necessary to define factors that are crucial for customer retention. As food consumption is a precondition and a principal component of our daily life, the study intends to examine whether catering aboard of cruise ships is a factor that determines the level of satisfaction and as a result influences the loyalty behavior of cruise passengers. For this purpose, the role of catering during holidays is defined and online consumer reviews as a form of electronic word-of-mouth are analyzed regarding onboard catering assessment and the recommendation intention of German cruise passengers. As a result, the study reveals that catering is a critical success factor for a cruise as being a necessary precondition for activities that form the holiday experience. Thus the absence of appropriate catering leads to a general dissatisfied attitude of the cruise passenger while excellent catering has only little influence on the positive evaluation of the journey.

9202 РУБ

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Shahrukh Salman Effects of Perceived Service Quality on Customer Loyalty and Repurchase Intentions. The Mediating Role Satisfaction


The primary objective of this study is to gauge the effect of perceived service quality on customer loyalty and repurchase intentions through customer satisfaction in Lahore, Pakistan. Therefore, the significance of customer satisfaction for customer loyalty and repurchase intentions is explained. Customer satisfactions play a mediating role between perceived service qualities, customer loyalty and repurchase intentions. The population of the research is constituted of the potential customers of Lahore and the sample size amounts to 230.

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geb. Weiler Marion Maguire A Case Analysis - Exploring Customer Attitudes on BMW


Inhaltsangabe:Abstract: Giving the powerful means of branding and brand-based differentiation for creating and sustaining a competitive advantage especially in highly competitive markets such as the automobile market, this study explores brand attitudes of existing and potential customers towards the brand BMW. Moreover, this study analyzes the level and source of customer satisfaction as well as the level and source of customer loyalty of existing and potential customers. While this study considers five different factors for the degree of customer satisfaction, there is only one factor considered for the degree of brand loyalty. The factors considered for customer satisfaction are perceived customer service, perceived quality, perceived innovation, perceived technology and perceived price, while the factor considered for brand loyalty is customer satisfaction itself. The analysis of brand loyalty distinguishes between repurchase loyalty and attitudinal loyalty, former being analyzed for existing customers and latter being analyzed for potential customers. The results indicate that (1) BMW has a high level of awareness, both in recognition and recall, (2) the image of BMW is favorable, strong and relevant, and (3) BMW is mainly associated with performance and style by existing customers and status by potential customers. Despite these overall positive results, weaknesses were identified, that contain opportunities for BMW. The regression analysis indicated that there is a str...

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Gabriela Strauß Marketing Events as a Supportive Tool for Customer Loyalty


Inhaltsangabe:Abstract:Part one briefly introduces the reader to the topic and the research objectives. Moreover, the methodical approach to meet the research objectives will be presented. Part two provides the theoretical framework of customer loyalty. Terms, advantages and strategies related to customer loyalty are introduced. Furthermore, the report illustrates factors that support the development of customer loyalty and evaluates the requirements to develop new loyalty tools. Part three presents a definition and classification of marketing events as well as the inevitability of creating new ways of communication. Furthermore, it portrays international dimensions of marketing events, as well as a future outlook. Virtual events will be described as new approaches within the tool event marketing. Part four provides the findings of this project and analyses the connection between marketing events and customer loyalty. The report is finalised by a conclusion in part five.Inhaltsverzeichnis:Table of Contents:LIST OF FIGURES4LIST OF APPENDICES5ABSTRACT6PART I: PREFACE91.1RESEARCH OBJECTIVES91.2REPORT STRUCTURE91.3METHODOLOGY101.3.1PART CUSTOMER LOYALTY121.3.2PART MARKETING EVENTS131.3.3PART CONCLUSIONS AND FINDINGS131.3.4LIMITATIONS OF RESEARCH15PART II: CUSTOMER LOYALTY172.1CUSTOMER SATISFACTION AND CUSTOMER LOYALTY182.2REASONS TO CREATE CUSTOMER LOYALTY AND SYNERGY EFFECTS212.3LOYALTY-CREATING FACTORS242.4APPRAISAL OF THE LOYALTY TOOLS27PART III: MARKETING EVENTS303.1DEFINITIO...

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Mohsin Akm Impact of employee performance recognition techniques on customer satisfaction in the telecommunication sector Bangladesh


Research Paper (undergraduate) from the year 2015 in the subject Business economics - Personnel and Organisation, , language: English, abstract: The telecommunications industry in Bangladesh is a very competitive market. As customer loyalty is always shifting to the service provider whose service is comparatively better, customer satisfaction is a crucial issue to survive in this market. Companies like Grameenphone, Robi, and Airtel have been trying to achieve their goal of increasing customer satisfaction by using performance recognition techniques on their employees. This is due to the fact that only the employees of a company are in a position to improve the customer satisfaction level, since they are in direct or indirect contact with customers. This report will therefore focus on the impact of employee recognition techniques on customer satisfaction in the telecommunication sector of Bangladesh. The report has been divided into two parts. The first part will contain the literature review and the conceptual frame of the study. In the second part, the very crucial part of methodology will be examined. The survey finally will include 30 respondents from whom primary data will be collected. The researcher has also decided to use the convenience sampling method for fulfilling the purpose of this research.

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Wolfgang Katsch International E-Business


Inhaltsangabe:Abstract: The thesis offers solutions concerning the following questions: - Why is customer loyalty important for long term success of a company? - What are value adding characteristics of E-Business? - How is customer relationship management defined? - How does relationship management help a company in the changing marketplace of E-Business? - How can a company build customer loyalty? - How to follow a step-by-step process in order to build lasting relatinships with customers? - What do best-practice companies manage relationships (including over 10 short case studies and practical experiences) - How to use online communities for customer loyalty? - What does datamining mean in the context of CRM? - How to integrate customers for customization and product innovations? - Why does a database give you the necessary information for knowing your customers? - What is the link between customer satisfaction, differentiation, and long term economic success - What are tools to implement the new approach of customer relationship management? - How to install an complaint management system in E-Business in order to build loyalty? The main objectives of the thesis are show how companies can build loyalty with customer relationship management to combine the concept of customer loyalty with the characteristics of E-BusinessCompanies in E-Business already realize that focusing only on customer acquisition is not enough for lasting success and are therefore intensifying efforts ...

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Dr. David Ackah, Makafui R. Agboyi The Impact of Service Quality on Consumer Loyalty


Research Paper (postgraduate) from the year 2013 in the subject Economics - International Economic Relations, grade: A, Atlantic International University (School of Business and Economics), language: English, abstract: The study explores the relationship between service quality and customer satisfaction on customer loyalty with regards to services provided by All Needs Supermarket, located in Takoradi. To achieve the objective of the study, quantitative method was used for the statistical analysis and convenience sampling for selecting customers. The researcher used the self-administered questionnaire as a method for collecting data from the sample consists of 101customers randomly selected from the population frame.The results show that both service quality and customer satisfaction significantly affect the levelof customer loyalty of the customers of All needs supermarket, Takoradi. It was therefore, recommended that staff of All needs supermarket should pay special attention to their service quality and the factors that drive customer satisfaction.

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Jobaire Alam A quantitative analysis of student satisfaction and loyalty in the Norwegian School Hotel Management (NHS), University Stavanger, Norway


Research Paper (postgraduate) from the year 2015 in the subject Economics - Statistics and Methods, grade: B, University of Stavanger (University of Stavanger), course: MS in Hotel Management, language: English, abstract: The main motive of this paper is to study relations between Overall Satisfaction and Loyalty of Students towards the Norwegian School of Hotel Management (NHS). The purpose of this study is also to find out how students think about the services provided by NHS and the students' perceptions of these, and how these factors influence the overall satisfaction of the students.In this study the researcher first intends to describe and explain why students perceive higher education as a service and how important it is in general, especially within the NHS. Then, in the next step, the definitions and concepts of satisfaction and loyalty based on the empirical researches in the similar area form the focus of the theoretical part. Afterwards, the attributes of satisfaction and loyalty, which are student loyalty and its relation to student satisfaction, will be measured. Finally, the study presents the results of data analysis and the results and conclusion are discussed.

2002 РУБ

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Daniel Gurski How Excellent Experiences affect Customer Loyalty


Master's Thesis from the year 2013 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,3, Maastricht University (School of Business and Economics), language: English, abstract: AbstractThe thesis at hand develops a new scale to measure customer experience quality on the basis of four dimensions: service quality, atmosphere quality, flow quality, and learning quality. The American coffee company Starbucks is used as exemplary case to validate the theory empirically. Product quality is found to be a separate, but related construct to customer experience quality. The author investigates the effect of customer experiences on customer loyalty and finds that customer experience quality indirectly affects customer loyalty intentions through perceived value. The relative importance of customer experience quality for perceived value and in succession customer loyalty intentions is found to be much higher than that of product quality. Moreover, perceived wealth of the customer acts as a moderator and increases the positive effect of customer experience quality on perceived value wheras it weakens the effect of product quality on perceived value. Collectively, the results extend and clarify concepts in the evolving, but inconsistent customer experience literature. The findings enable managers to stage customer experiences more effectively and more efficiently.

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Olayiwola Bello Mobile Telecommunication Customer Loyalty in Nigeria. Determining factors


With the increasing competition on the market, customer loyalty has become a decisive factor for long-term business profits. At its high, customer loyalty connotes the high entry barriers the competitor faces when entering the market, and it contributes significantly to a reduction of marketing costs. To attract new customers, companies are required to invest a lot of time and money which can result in uncertainties and risks over longer periods of time.The number of loyal customers as a sign of market share is more significant than the total number of customers. More loyal customers translate to high profits. Loyal customers will continue to purchase or receive the product or service from the same enterprises, and they will be willing to pay higher prices for the quality products and first-class services, thereby increasing sales revenue. Consequently, the focus of many enterprise managers at this point is on marketing management aspects to improve customer loyalty in order to gain the competitive advantage in the face of fierce competition. The importance of customer loyalty has been identified by many researchers and academics in the past years. This importance is also predominant in the telecommunication industry and, consequently, the Nigerian telecom industry.This book attempts to assess and analyze the variables that influence a mobile phone subscriber's loyalty and how Nigerian service providers can enhance this loyalty. The study is based on a survey that uses th...

5677 РУБ

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Daniel Gurski Customer Experiences Affect Loyalty. An Empirical Investigation of the Starbucks Experience Using Structural Equation Modeling


The study at hand investigates customer experiences at the American coffee company Starbucks and develops a new scale to measure customer experience quality on the basis of four dimensions: Service quality, atmosphere quality, flow quality and learning quality. The study reveals that product quality itself is a separate, but related construct to customer experience quality which alone is not sufficient to create customer loyalty. The effect of customer experience quality and product quality on customer loyalty intentions is found to be fully mediated by perceived value. Moreover, perceived wealth of the customer acts as a moderator and increases the positive effect of customer experience quality on perceived value whereas it weakens the effect of product quality on perceived value. Collectively, the results extend and clarify concepts in the evolving, but inconsistent customer experience management literature. The findings enable managers to stage customer experiences more effectively and more efficiently.

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Christina Rüther Are Customers loyal to the Tesco Superstore in Roundhay


Inhaltsangabe:Abstract: Throughout modern marketing literature there is extensive agreement that ‘Customer Loyalty’ is marketing’s newest challenge. Marketing’s main focus is shifting away from a transactional approach, focusing on the single sale, to a customer relationship approach, establishing, maintaining and enhancing relationships with customers. Today the advantages of cost efficiency, market share, and service quality do not guarantee a company’s success any more. Companies need to invest in customer retention programmes to stay competitive. Due to the belief that retaining existing customers is far cheaper than attracting new ones the subject of customer loyalty has become of increasing interest to businesses over the last decade. Theorists argue that loyal customers are more likely to pay an extra price and that their average expenditure will increase over time. In particular in the food retailing industry companies are facing an ever-increasing level of competition due to a high saturation point and low customer switching costs. Growth is only possible by gaining market share from competitors. Under these conditions the effective management of customer loyalty has become a key issue in securing competitive advantage. This study focuses on the review of theories behind customer relationship and customer loyalty marketing found in academic literature. It sets out to explore customer loyalty at UK’s biggest supermarket chain, Tesco plc. A questionnaire was carried ou...

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David Willemsen The Measurement of Customer Satisfaction


Research Paper (undergraduate) from the year 2010 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,0, RWTH Aachen University (Lehrstuhl Wirtschaftswissenschaften für Ingenieure und Naturwissenschaftler ), language: English, abstract: Only those companies that fully satisfy their customers will be able to maintain a top market position in the long run. Despite the fact that this rule has been known for a very long time, it has drastically gained in importance in the last years. The reasons are multifarious, but three main aspects can be named: the upswing of customer needs, exacerbating competition, and more complex market conditions. Rising customer demands can best be explained by a growing range of products competing against each other.In times of fierce competition, companies must deliver optimal products for the purpose of maintaining their competitiveness and strengthening their market positions. To ensure maximum customer loyalty, it is essential to know the status quo regarding the so called customer satisfaction and how consumer needs developed over time.This thesis presents the current state of research in the field of customer satisfaction measurement. In its macro-structure it can be divided into a theoretical and an empirical part. In the first one, the main measurement and calculation methods are described and discussed with focus on their capability to provide valid and reliable results concerni...

4939 РУБ

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Ben Beiske Loyalty Management in the Airline Industry


Inhaltsangabe:Abstract: This report will demonstrate the importance of Loyalty Management in the competitive environment of the airline industry and will show that a successful approach to Loyalty Management consists of three different, interlinked aspects. These three ‘pillars’ are Customer Service, Frequent Flyer Programs, and Complaint Management; their interdependence will be analysed in depth, with special attention given to the perceived importance of Frequent Flyer Programs. Findings from a detailed literature review and a survey show that customers do indeed perceive these issues as vital with regards to their loyalty towards a particular airline. It was found that Customer Service can be regarded as the foundation for Loyalty Management; it can help an airline to gain competitive advantage by setting it apart from its competitors. Frequent Flyer Programs, if implemented and run properly, can provide the customer with added value. As such, they compliment Customer Service and can help to increase overall loyalty. Additionally, Complaint Management was found to be gaining importance among airlines. The number of complaints was shown to be rising gradually, stressing the growing significance of efficient Complaint Management and its strong after-effect on customer loyalty. Inhaltsverzeichnis:Table of Contents: 1.INTRODUCTION6 1.1AIM AND OBJECTIVES OF THE REPORT7 1.2TERMINOLOGY9 1.3BACKGROUND INFORMATION: LOYALTY MANAGEMENT9 1.3.1DEFINITIONS9 1.3.2TRADITIONAL MARKETING A...

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Arend Grünewälder Measuring Customer Satisfaction to Identify Areas of Sales


Seminar paper from the year 2008 in the subject Business economics - Business Management, Corporate Governance, grade: 2,0, University of applied sciences, Düsseldorf, course: Sales and Key Account Management, 16 entries in the bibliography, language: English, abstract: This work is about measuring customer satisfaction with the focus on B-2-B markets. In the first chapters the determinants are explained along with the problem of a not well designed measuring program. The intention of this work is to analyze and describe a thoroughly conducted research on satisfaction of industrial customers. The main chapter is organised according the chronological steps for a common research in that field. Each chapter or research element illustrates a correlation to the specific situation of suppliers in B-2-B markets. Basically, this work suggests planning a survey on customer satisfaction in two major steps: firstly, to explore the expectations and attitudes in a qualitative research, and then, based on the first step, to interview customers on their perceptions concerning how well the firm is meeting those expectations. Before drawing the conclusion of this work, the importance of customer satisfaction for companies competing in saturated markets is investigated.

1777 РУБ

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Rouven Wohlbrück Customer Care Systems of Low Cost Airlines. An Analysis Ryanair


Seminar paper from the year 2016 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,0, Plekhanov Russian University of Economics, course: International Marketing, language: English, abstract: The purpose of this paper is to show how a low cost airline can implement a customer care system into its organizational structure to increase its customer satisfaction. The current paper observes the customer service of the chosen company, which operates in the aviation business sector. As an example I have chosen Ryanair as a low cost airline. In this paper I will at first address the chosen sector and give a brief overview over its specifications. For this I will also differentiate the low cost airlines from the full service airlines to point out the primary strategic thoughts on how to achieve customer satisfaction. Secondly I will briefly describe the low class airline of choice. In this part I will concentrate on a short overview over the airlines organizational structure and financial standing to later determine whether and if where to import a customer care system or new parts of the system, which are currently missing. Thirdly I will make a step by step analyses of the company's current customer care system in regards to its impact on the customer satisfaction. For this I will concentrate on the customer care principles as bespoken in the lectures as well as the customer satisfaction model. I will at last make...

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Justin Sachs Customer Loyalty


Customer Loyalty provides the world's leading tools, strategies, and principles from the world's leading strategic business professionals. These are the systems and practices real world entrepreneurs and business leaders are using every day in their businesses to increase their customer loyalty and the overall lifetime value of their customers.

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Как конкурировать и развиваться в эпоху сингулярности. Тью Блуммарт (Blommaert Tjeu), Стефан ван ден Брук (Broek den Van Stephan), Эрик Колтоф ...

Stefanie gattermann the influence of culinary satisfaction on customer loyalty. Файл:Stefan de Vrij.JPG — Википедия

Nederlands: Stefan de Vrij tijdens de eerste training van Feyenoord. Дата, 26 июня 2010 ... Производитель камеры, EASTMAN KODAK COMPANY. Модель ...

Stefan Nikolov - Co-Founder - ReCluster | LinkedIn

View Stefan Nikolov's profile on LinkedIn, the world's largest professional community. ... Производство и търговия с пчелен мед и всички пчелни продукти.

Audi.com – the international Audi website | audi.com

How Audi is thinking beyond its first fully electric product, the Audi e-tron. An interview with Dr. Stefan Niemand about the company's integrated approach to ...

SEMIKRON: Power modules and systems

Today the company has a staff of more than 3,200 people in 25 subsidiaries world-wide. This international network with production sites in Germany, Brazil, ...

Постельное белье из сатина — Купить сатиновый комплект ...

2500+ комплектов постельного белья из натурального хлопкового сатина в каталоге с удобными ...

Gucci Official Site – Redefining modern luxury fashion.

FAQs · Contact Us · Unsubscribe · Payment Options · Shipping Services · Returns & Exchanges · Product Care · How to Shop Gucci.com. The Company.

Кому принадлежат автомобильные бренды? - Автомобили ...

6 авг. 2010 г. - Кстати, компания Peugeot SA приобрела 38,2% акций компании Citroën еще в 1974 ... Сегодня его вдова Джоанна Квандт и дети Стефан и Сюзанна .... Group, и по большей части принадлежит Hyundai Motor Co.

Vertiv - Official Web Site

Vertiv is a global leader in designing, building and servicing critical infrastructure that enables vital applications for data centers, communication networks and ...

Stephan and i - Русский перевод – Словарь Linguee

Примеры перевода, содержащие „Stephan and i“ – Русско-английский ... published the message of Stephan Winkelmann, the company President and CEO saying ... Помимо этого снимка, итальянский производитель также опубликовал ...

WFL Millturn Technologies GmbH & Co. KG на Machineseeker

Herr Stefan Elsigan ... Отправить запрос на WFL Millturn Technologies GmbH & Co. KG. Компания* ... ПРОДАЖА СКЛАД ЦЕНТРИРОВАНИЕ площадь: 280-580 мм Производитель: SMW ТИП: SO-A-ZS-280580X-130-WV-75 Описание: ...

SafanDarley: Home

SafanDarley is a leading company that covers all disciplines. From R&D and engineering to manufacture and assembly. From marketing & sales to technology ...

Telefunken — Википедия

Telefunken (первое название нем. Telefunken Gesellschaft für drahtlose Telegraphie m.b.H) — немецкая промышленная ...

St. Stephan - Russian translation – Linguee

history and culture, such as St. Stephan's church(X century), Tsrnoevich's [. .... also published the message of Stephan Winkelmann, the company President and CEO ... Помимо этого снимка, итальянский производитель также опубликовал ...

Описание компании - Air Moldova

... аэропорт авиакомпании напрямую с завода-производителя. Во время инаугурационной церемонии авиалайнер был назван именем "Ştefan сel Mare".

Промышленные покрытия - Tikkurila

... вл.5, стр.1 тел. +7(495)225 88 12 · Представительства в других городах ». Обратная связь » Условия использования » О концерне ». Компания Tikkurila.

Bosch Global: Invented for life

Moving stories and inspiring interviews. Experience the meaning of "invented for life" by Bosch completely new. Visit our international website.

Мужские кеды Nike SB Zoom Stefan Janoski Leather 616490-110 ...

Мужские кеды Nike SB Zoom Stefan Janoski Leather. ... Купить оригинальную продукцию Nike из новых коллекций в интернет-магазине co-ss.ru. Быстрая ...

Европейская политика партии «Право и справедливость»: обзор ...

1 мар. 2018 г. - Стефана Батория [1] доклада о политике польского .... политики Польша интенсифицировала свои отношения co странами оси «Север .... вооружения, предлагаемого отечественными производителями, часто не ...

Entry Page - The ESP Guitar Company

One of the world's leading manufacturers of high quality guitars and basses.

Wolfram Mathematica: Modern Technical Computing

For three decades, Mathematica has defined the state of the art in technical computing—and provided the principal computation environment for millions of ...

Постельное белье — купить лучший комплект белья для ...

Много новинок! Модные расцветки осени 2018 и ткани премиум-класса в интернет-магазине ...

Stefanie gattermann the influence of culinary satisfaction on customer loyalty. THEODOR STEPHAN KG GMBH & CO. KG, Минералы, Сырье для ...

THEODOR STEPHAN KG GMBH & CO. KG Компания Theodor Stephan KG была основна в 1902 г. г-ном Теодором Стефаном старшим в Эссене. Она ...

PUMA.com | Forever Faster.

Run The Streets. Do You. Research and shop all the latest gear from the world of Fashion, Sport, and everywhere in between.

HUBER+SUHNER - HomePage

Company. News · Connected Stories · About us · Investors · Media · Jobs and career · Sustainability · Certificates. Other business. Cube Optics · Injection ...

Файл:Stefan de Vrij.JPG — Википедия

Nederlands: Stefan de Vrij tijdens de eerste training van Feyenoord. Дата, 26 июня 2010 ... Производитель камеры, EASTMAN KODAK COMPANY. Модель ...

Купить Tiffany & Co. по хорошей цене. Продажа, оценка, скупка ...

Tiffany & Co – настоящая легенда в мире ювелирной моды. Начал свое восхождение к славе в 1837 году компания со временем стала наиболее ...

Деловой визит немецких компаний в Республику ... - AHK Belarus

основания - 1949). Разработка, производство и монтаж машин и установок ... текстиля. 2. Georg Sahm GmbH & Co. KG .... Штефан Бюлер. (Stefan Bühler).

Welcome | HARTING Technology Group

Company. Renewed double-digit sales growth “pushes” HARTING Technology ... the HARTING Technology Group, the Harting family and our company history.

CEP и спортсмены Стефан Зигрист Швейцарский ...

Стефан Зигрист / Stephan Siegrist ... CEP - бренд компании medi, высокотехнологичного производителя из Германии. ... Copyright © medi GmbH & Co.

tmk-company.ru

Крупнейший производитель окон ПВХ, входных дверей и натяжных потолков. Розничная сеть насчитывает 270 офисов продаж в 19 регионах России.

Коды производителей RZM - Feldgrau.info

M4/36 Knopffabrik von Hofe & Co., Lüdenscheid M4/37 Stefan Merkl, Nürnberg M4/38 Richard Sieper & Söhne, Lüdenscheid M4/39 E W. Assmann & Söhne, ...

«Шелл» в России | «Шелл» в России

Концерн «Шелл» – один из мировых лидеров энергетического сектора - играет ключевую роль в обеспечении растущих глобальных потребностей в ...

Автосалон в Лос-Анджелесе 2011 — ДРАЙВ

17 нояб. 2011 г. - ... заявил Стефан Джейкоби (Stefan Jacoby), президент и главный ... авто производителей Европы по общему объему выброса CO2 ...

ティファニー : Новости, Cтраница 4 - FashionNetwork.com Россия

Michael Kors: Стефан Лафэй, экс-Tiffany возглавит азиатский регион. Michael Kors ... Эльза Перетти покидает пост главного дизайнера Tiffany & Co.

Тайна Стефана Марта | Golos.io Блоги

Дело в том, что упомянутую книгу издала табачная компания, и Синдбад ... купоны, вкладывавшиеся в сигаретные пачки продукции Reemtsma & Co.

Отрицательный отзыв www.parfum.com.ru — Отзывы, жалобы о ...

12 мая 2016 г. - Производство Эмираты и Хорватия, так и пишут. ... Культуры д 113 ( отправитель Лим Стефан Константинович) Оплатила товар г. ..... хотя сайт был интернет-магазина - СО/СО (CO-CO.su), и прошло уже семь ...

Orbis Will GmbH + Co. KG - Ваша марка - наше назначение - MITEX ...

Orbis Will GmbH + Co. ... OrbisWill зарекомендовал себя в качестве фирмы-производителя известных марок ... E-mail: stefan.grosse-lembeck@orbiswill.de.

Купить Рубашка Tintoria Mattei 954 по выгодной цене на Яндекс ...

4 дек. 2018 г. - Производитель: Tintoria Mattei 954; Рукав: длинный; Состав: хлопок. Все товары ... Рубашка Stefan & Co. ... Производитель: Stefan & Co.

Контроль качества: лучшее руководство от Stephan Schmit

30 июл. 2018 г. - Контроль качества: лучшее руководство от Stephan Schmit ... Unitfine Machinery Co., Ltd. является поставщиком и производителем в ...

Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device ...

Sveti Stefan II – Паромы (накатные пассажирские) — Водный ...

Polish Baltic Shipping Co, Polish Baltic Shipping Co ... Производитель ГД: Stork-Werkspoor ... 204. Sveti Stefan · Паромы (накатные пассажирские), Нассау

ПОСТЕЛЬНОЕ БЕЛЬЕ STEFAN LANDSBERG - Матрас Мастер

Фабрика Stefan Landsberg имеет собственное производство, поэтому постельное белье имеют уникальную надежность и высокое качество.

THEODOR STEPHAN KG GMBH & CO. KG, Минералы, Сырье для ...

THEODOR STEPHAN KG GMBH & CO. KG Компания Theodor Stephan KG была основна в 1902 г. г-ном Теодором Стефаном старшим в Эссене. Она ...

FGM-148 Javelin — Википедия

ПТРК Javelin разрабатывался для замены противотанкового ракетного комплекса M47 Dragon ...

декларация за експлоатационни показатели - HECO Schrauben

HECO-Schrauben GmbH & Co. ... Geschäftsführer: Stefan Hettich, Guido Hettich, UST-ID-Nr. DE 142646601 Deutsche Postbank. 600 100 70 135 70-700 ... хармонизирана спецификация, както е предвидено от производителя:.

Apple & Co.: в погоне за большими дивидендами | Мир | ИноСМИ ...

5 апр. 2013 г. - Apple & Co.: в погоне за ... Штефан Хайек (Stefan Hajek) ... Компания Apple является не единственным богачом технологической сферы.

Pipelife Czech Republic :: Producer of Plastic Pipe Systems and ...

На сегодняшний день компания «Pipelife Czech» является крупнейшим чешским производителем и поставщиком пластиковых трубопроводных систем ...

Flybikes: News

Flybikes is a BMX company from Spain that started 10 years ago when a group of friends crazy about BMX tried to make reality their dream of creating their own ...

Рейтинг богатейших бизнесменов | Forbes.ru

3 мая 2015 г. - Статистика «Норникель» — крупнейший производитель никеля и ...... Партнеры Владеет медиахолдингом Rambler & Co на ...... директором компании – занимавший этот пост Стефан Фраппа подал в отставку.

История | MOEDING Kерамические фасады

linked in · xing. фотогра́фия: Stefan Müller-Naumann ... Черепичный завод Die Dachziegelwerk Möding GmbH & Co. KG благодаря своему успеху стал ...

Ricoh Global | EMPOWERING DIGITAL WORKPLACES

2018-11-27info. Important: New firmware released for RICOH Interactive Whiteboard · 2018-11-23release. Ricoh named Company of the Year by Irish Japan ...

International Homepage of OSRAM - The New OSRAM | Light is OSRAM

OSRAM's CTO Dr. Stefan Kampmann. "Our special setup has made us the global number one for automotive lighting." Read the full interview · Read the full ...

Startseite :: Leuze electronic :: the sensor people

Leuze electronic ist seit über 50 Jahren Spezialist für innovative und praxisgerechte Lösungen im Bereich der Optosensorik für die Fabrik-Automation.

Файл:Exarch Stefan I 2.jpg — Википедия

Использование Exarch Stefan I 2.jpg в bg.wikipedia.org. Стефан I Български. Использование ... Производитель камеры, Hewlett-Packard. Модель камеры ...

HEAL: News

We are very proud to announce, that our long-time colleague Stephan Winkler finished his habilitation at the Johannes Kepler University in Linz. This is a huge ...

Купить вино Стефан Аладам (Stephane Aladame ... - WineStyle

Продажа вина Stephane Aladame в интернет-магазине WineStyle Украина! Полный ассортимент, подробное описание, цены и отзывы от реальных ...

Autodesk | 3D Design, Engineering & Entertainment Software

Autodesk builds software that helps people imagine, design, and make a better world.

Бизнес-журнал, 2006/14

Производители попытались объединить в этой вых и два дизельных. ... и качеством сервиса», заявил официальный представитель Peugeot Rus Auto Стефан Ле ... официальный дилер Ford Motor Co., и компания «ЭкстроЛизинг», ...

Exit Ltd d.o.o. - Компания - Производитель запасных частей для ...

Exit Ltd организована как современная компания, ориентированная на ... Stefan Kitanovic Директор по производству. Stefan.Kitanovic@exitltd.co.rs.

Stefanie gattermann the influence of culinary satisfaction on customer loyalty. Файл:Read Stefan.jpg — Википедия

Использование Read Stefan.jpg в de.wikipedia.org. Stefan Read. Использование Read ... Производитель камеры, Panasonic. Модель камеры, DMC-FZ30.

Производители - Н.Селла

Co.,LTD. (Amtech) является одним из ведущих производителей луп, ... Основатель компании Стефан Кальтенбахявляется внуком основателя компании ...

ODU GmbH & Co. KG - Steckverbindungssysteme

Entwicklung & Herstellung von Steckverbindungssystemen für eine zuverlässige Übertragung von Leistung, Signalen, Daten und Medien. ODU aus Mühldorf ...

Larry Freed Innovating Analytics. How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results


How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience. This is a time of great change and great opportunity. The companies that use the right tools and make the right assessments of how to satisfy their customers will have the competitive advantage. Innovating Analytics introduces an index that measures a customer’s likelihood to recommend and the likelihood to detract. The current concept of the Net Promoter Score (NPS) that has been adopted by many companies during the last decade—is no longer accurate, precise or actionable. This new metric called the Word of Mouth Index (WoMI) has been tested on hundreds of companies and with over 1.5 million consumers over the last two years. Author Larry Freed details the improvement that WoMI provides within what he calls the Measurement Ecosystem. He then goes on to look at three other drivers of customer satisfaction along with word of mouth: customer acquisition, customer loyalty, and customer conversion.

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Dr. David Ackah, Makafui R. Agboyi The Role of Transportation in Achieving Customer Satisfaction a Private Distribution Company


Research Paper (postgraduate) from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: A, Atlantic International University (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: In a highly competitive distribution sector, one way to gain competitive advantage is to ensure that the customers are satisfied. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study is to find the role transportation play in achieving customer satisfaction in the private distribution sector a case study at Ricky Boakye Yiadom Company Limited. Eventually, the results are meant to improve the existing levels of customer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for the level of customer satisfaction in transportation of products. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. The data from the study constituted employees and customers of 35 people and was analyzed through a descriptive statistics. The study reveals that the mode of transportation does not always achieve smooth delivery and satisfaction desired but adds value to the mode of transport. It also shows that delivery times t...

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Silke Freitag Increasing Customer Loyalty via Mobile Relationship Management


Inhaltsangabe:Abstract: The main objective of this research was to find out and demonstrate how companies can manage to maintain and increase their customer’s loyalty with the help of Customer Relationship Management in today’s wireless world. Due to the growing convergence of the Internet and the mobile phone, competition between companies is considerably increasing. In order to further keep their stake in the market, companies are forced to improve the relations to their customers by using new business technologies enabling them to differentiate themselves from the competition in offering personalized services especially tailored to their customers’ needs. This thesis will concentrate on the opportunities that Customer Relationship Management offers in the wireless world. Mobile applications and instruments that enable companies to create more loyalty among their customers will be pointed out while special focus is laid on SMS-Marketing. A few examples of companies who have been successfully applying wireless marketing will be given. Furthermore, part of this thesis was to carry out an online survey during which a number of people were interviewed about their experience with mobile services and their willingness to accept wireless marketing. The survey results provided a basis upon which the acceptance of possible marketing strategies, designed to increase customer loyalty, could be judged. Inhaltsverzeichnis:Table of Contents: AbbreviationsIII FiguresIV 1.Introduction1 1.1...

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Joel Scott Microsoft CRM For Dummies


The ideal introductory guide to Microsofts much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key features of Microsofts CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work more effectively Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

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Jill Griffin Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World


Praise for Taming the Search-and-Switch Customer «What an excellent wake-up call! Your companys most valuable asset—your loyal customers—have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business.»? —Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development «In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet todays challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers.» —Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. «Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!» —Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty «Every company is in the service business now, whether they realize it or not. Jills book is a great start on how to make your service experiences better than they are today.» —Robert Stephen, founder, The Geek Squad «In todays Googlized marketplace, Taming the Search-and-Switch Customer is a must-read.» —Ken DeAngelis, general partner, Austin Ventures «Griffin is pure loyalty genius!» —Kelly Cook, vice president, Customer Engagement/CRM, Waste Management

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Thomas Pfister Differences in factorial structures of job satisfaction between national cultures and their interaction with the corporate culture a global company


Master's Thesis from the year 2017 in the subject Psychology - Work, Business, Organisational and Economic Psychology, grade: 62/100, The University of Liverpool, language: English, abstract: To enhance job satisfaction in an organization, it is important to understand how workplace properties influence job satisfaction. Factorial structure models assume that job satisfaction is based on multiple underlying (latent) factors that are not directly measurable. An alternative concept assumes that satisfaction with different job facets adds up to overall job satisfaction. As job satisfaction is dependent on culture, this study examined how the importance of job facets varies across cultural areas and countries within a global organization. An attempt was made to estimate the influence of an overarching company corporate culture on job satisfaction in different national cultures.The Minnesota Satisfaction Questionnaire (MSQ) was used in eight countries in Europe, East Asia, Latin America, and North America. Five MSQ-items were conceptually attributed to the overarching corporate culture of Roche, a global pharmaceutical company. Exploratory factor analysis was used to examine latent factors. Also, stepwise regression analysis was performed to identify the predictors of job satisfaction based on statistical significance.The average levels of job satisfaction were high. Within an overall picture of high variability in factor solutions, there were ten MSQ-items loading relatively ...

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Olayiwola Wasiu Bello Mobile Telecommunication Customer Loyalty in Nigeria. Determining factors


Master's Thesis from the year 2010 in the subject Communications - Miscellaneous, , course: Master of Business Administration, language: English, abstract: ABSTRACTThis Master's thesis sought to assess and analyze the variables capable of influencing loyalty of mobile phone subscribers as well as how service providers can enhance loyalty of their customers in Nigeria. The study was basically a survey that used the quantitative approach. A structured questionnaire was developed and personally administered to a sample of University of Ilorin students across four major GSM operators in the country. Four hundred (400) respondents were sampled through a stratified random sampling. Out of this, three hundred and forty-eight (348) copies of the questionnaire constituting 87% response rate were got for analysis. Of the eleven (11) operational factors that were used to assess loyalty of customers in the Nigeria Mobile Telecoms industry, all variables except Brand Image and Service Centre Quality were found to be capable of influencing customer loyalty and also considered as the most important loyalty variables in the industry. The unavailability of Mobile Number Portability was found to be a prominent factor in tying consumers down to service providers while the generally low satisfaction with the present state of service delivery in the industry also plays a role in this direction. Therefore, the retention been enjoyed by the service providers can be described as circumstanti...

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Philipp Sauer Improving Customer Relationships in the Sports Industry through Use of E-Business


Master's Thesis from the year 2011 in the subject Sport - Sport Economics, Sport Management, grade: B, The University of Liverpool, language: English, abstract: The study examines the influence of online marketing on customer relationships in the sports industry. The primary aim was to investigate how customers perceive the use of online marketing and which factors and tools are most important for them. The enormous macroeconomic importance and the growing commercialization of the sports industry in general, have resulted in the emergence of a highly competitive market in which the building and maintaining of strong customer relationships is a key success factor for sports organizations. The study aims to identify the importance of the most common e-business tools today and to learn how consumers perceive future trends of e-business, like e.g. user interactivity or mobile commerce. All these factors were analyzed according to customer satisfaction and perception, and to their influence on improving customer relationships. A combined methodological approach of quantitative and qualitative research was used in form of a questionnaire. This questionnaire was clearly divided into a quantitative section, which was built of 21 multiple choice questions, and a qualitative section, which was mainly designed to learn more about personal experiences from the customers. This methodological approach was designed to contrast individual perceptions from the customers to general trends....

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Philip Kotler Managing Customer Experience and Relationships. A Strategic Framework


Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul. By gaining a deep understanding of this critical dynamic, youll become better able to build and manage the customer base that drives revenue and generates higher margins. A practical framework for implementing the IDIC model merges theory, case studies, and strategic analysis to provide a ready blueprint for execution, and in-depth discussion of communication, metrics, analytics, and more allows you to optimize the relationship on both sides of the table. This new third edition includes updated examples, case studies, and references, alongside insightful contributions from global industry leaders to give you a well-rounded, broadly-applicable knowledge base and a more effective CRM strategy. Ancillary materials include a sample syllabus, PowerPoints, chapter questions, and a test bank, facilitating use in any classroom or training session. The increased reliance on customer relationship management has revealed a strong need for knowledgeable practitioners who can deploy effective initiatives. This book provides a robust foundation in CRM principles and practices, to help any business achieve higher customer satisfaction. Understand the fundamental principles of the customer relationship Implement the IDIC model to improve CRM ROI Identify essential metrics for CRM evaluation and optimization Increase customer loyalty to drive profits and boost margins Sustainable success comes from the customer. If your company is to meet performance and profitability goals, effective customer relationship management is the biggest weapon in your arsenal—but it must be used appropriately. Managing Customer Experience and Relationships, Third Edition provides the information, practical framework, and expert insight you need to implement winning CRM strategy.

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Emerald Group Publishing Limited New Perspectives in Hospitality Management


New Perspectives in Hospitality Management is a unique collection of articles that represent the highest level of scholarship in hospitality research. The articles identify themes that have established themselves as key trends among academics. These include:- Human resource management challenges - new research on labour turnover in luxury hotels and how classic hospitality paradigms have developed - Hospitality marketing - how the tourism distribution channel has been transformed, perceptions on guests' perceptions of customer loyalty and transforming customer satisfaction into 'customer delight' - Experiences and behaviours - understanding quality aspects of restaurant image, hedonic and utilitarian values and how they influence restaurant image, and a customer-based approach to hotel experience and brand equity. The collection provides exemplary analysis of recent research trends concerning marketing and HRM research topics and methodology, while also looking to the future in terms of how information and communication technologies will shape the development of the hospitality sector. It will enable readers to access the most important 'thinkers' active in this arena today.

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AMASSOMA DITIMI, Nduka Kelechi Sylvia THE EFFECT OF CORPORATE IMAGE ON CUSTOMER.S SATISFACTION


This book project is aimed at explaining the effects of corporate image on corporate image on customers' satisfaction . However, this book project depicts that corporate image is consequently assumed to have an impact on cutomers choice of company when service attributes are difficult to evaluate. And further emphasied that customer satisfaction hasbecome a key component of virtually every corporate vision and mission statement.

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Abdifatah Musse The Influence of Rewards and Satisfactions on Employees. Performance in Organization


Bachelor Thesis from the year 2012 in the subject Business economics - Personnel and Organisation, grade: A, Kolej Universiti Insaniah (Insaniah University College ), course: Business Administration , language: English, abstract: While performing their duties in an organization, an employees' performance can be viewed through the provision of rewards, benefits, pay levels and pay for their administration. It was named work performance. The study was based on conceptual method which is focusing on relation to the satisfaction of reward and employee's performance; it has 4 items, which are pay level, Salary administration, raise and benefits satisfactions. Furthermore, benefit satisfaction has roughly three main items, namely training, health and rights. It is because; this research's title is aimed to determine the Relationship between reward satisfaction and work performance. Moreover, the objective of this study is that to examine the influence between pay level and work performance, and to examine the influence between benefits and work performance, also to examine the relationship between raise satisfaction and work performance and to examine the influence between salary administrative and work performance. This study was conducted in a conceptual method. As we have intended to study about the influence of rewards and satisfactions on employee's performance in organization, information that we have used were gathered from distinct areas such as text books, ...

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Sowmya K. R. Job Satisfaction of Bank Officers in Chennai-India


The researcher has made an attempt to study about Job satisfaction of the officers in Banking Sector. Banking is an important sector because it's functioning is important for the nation at any time .The main objective of this study is to know the overall satisfaction of bank officers in Chennai, India. The study also aims to identify the influence of Job Satisfaction on turnover intention and absenteeism of bank officers in their respective banks. Its findings will be very useful for the top management of banks to ensure satisfaction in their workplace and hence can reduce absenteeism and Turnover intention. This book contributes richly towards the literary review of Job Satisfaction and the factors influencing Job Satisfaction and its influence on the work outcomes such as Turnover Intention and Absenteeism. The book will be ideal for researchers in organizational behaviour, since it will contain concepts, theories, practice and empirical research on job satisfaction. It will also be useful for the academicians and corporate managers. Further, postgraduate students of business studies and Human Resource Management in particular could use it as a reference book.

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Jeff Sauro Customer Analytics For Dummies


The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions. Customer Analytics For Dummies gets you up to speed on what you should be testing. Youll also find current information on how to leverage A/B testing, social medias role in the post-purchasing analytics, usability metrics, prediction and statistics, and much more to effectively manage the customer experience. Written by a highly visible expert in the area of customer analytics, this guide will have you up and running on putting customer analytics into practice at your own business in no time. Shows you what to measure, how to measure, and ways to interpret the data Provides real-world customer analytics examples from companies such as Wikipedia, PayPal, and Walmart Explains how to use customer analytics to make smarter business decisions that generate more loyal customers Offers easy-to-digest information on understanding each stage of the customer journey Whether youre part of a Customer Engagement team or a product, marketing, or design professional looking to get a leg up, Customer Analytics For Dummies has you covered.

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Michael W. Lowenstein Employee Ambassadorship. Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In


There have been a number of professional and academic studies, in multiple industries, linking employee attitudes and behaviors with the value customers perceive in their experiences. Through targeted research, and resultant training, communication, process, and reward and recognition programs, what we define as ambassadorship formalizes the direction in which employee engagement has been trending toward for years. Simply, the trend is optimizing employee commitment to the organization and its goals, to the company's unique value proposition, and to the customer. This is employee ambassadorship, a state beyond satisfaction and engagement where all employees are focused on, and tasked with, delivering customer value as part of their job description, irrespective of location, function or level. There is growing general agreement that both developing employee ambassadors and customer advocates should receive high priority and emphasis if an enterprise is going to be successful. What building ambassadorship does mandate, however, is that having employees focus on the customer will definitely drive more positive experiences and stronger loyalty behavior (for both stakeholder groups). Because antecedent approaches to employee engagement (through research and application) are principally about productivity and alignment, and offer an organization only modest insight about level or degree of customer-centricity, more connection between employee behavior and customer behavior buil...

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Abdullah Afzal Factors affecting customer satisfaction in fast food sector


Masterarbeit aus dem Jahr 2013 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Lovely Professional University, Punjab, Sprache: Deutsch, Abstract: Prior research has shown that customer satisfaction is the most important means for fast food restaurant. The main objectives of the study were to enhance the fast food service quality impact on overall customer satisfaction, to study purchaser behavior towards fast food places, to identify various key factors used by clients in the selection of fast food restaurants; and to analyze the particular differences/similarities in critical factors deemed by consumers for the selection of fast food restaurants. Our objective should be to look into the particular crucial elements that really help to determine the expectations which buyers have regarding the fast food market and his or her perceptions of good quality through experience. The organizations under study were Pizza Hut, Hardees, KFC, McDonald's and Subway located in Lahore, Pakistan.An extensive review of the literature was carried out by reviewing research studies, books, site pages and journals etc. On the basis of that literature review and its inferences, a questionnaire was developed which was needed for this quantitative type of research. The data was collected from the customer of these restaurants. A sample of 407 customers was selected randomly. Data was compiled and statistically analyzed using SPSS and Microsoft Excel....

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Richa Kumari Impact of Quality Attributes on Customer Satisfaction in Apparel Retailing


Project Report from the year 2012 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: A, , course: Business economics - Marketing, Corporate Communication, CRM, Market Research, language: English, abstract: Before the globalization most of the retaining used to be done in retail stores. In recent years non-store retailing has been growing much faster than the store retailing includes selling of the final consumer through the internet, direct mail, catalogs, the telephone and other direct selling approach. Customer became more luxurious so according to them satisfaction and quality are main focal point for the retail outlet store because one satisfied customers brings more than twenty customers and one unsatisfied customers take two hundreds customers back. Changes in customers' expectation and perceived quality and perceived value all works in concert to drive the customer satisfaction. This research is intended to understand the impact of quality attributes on customer satisfaction in Indian apparel retailing.

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